Full Terms and Conditions

1. General Terms & Conditions

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a. Contact Details: All reservations, booking and enquiries can be made via email and will be replied to as soon as possible, but within 24 hours at the latest. For instant confirmation please reserve via our website or alternatively call directly.

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b. Check In Policy: Standard check in time is from 2.00pm.

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c. Check Out Policy: Standard check out time is up until 10.00am, please contact the reception if you require a later check out time. Please note any late departures are subject to availability and charges may apply.

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d. Age Policy: All reservations received must be made by persons who are 18 years or older and Proof of ID will be requested on check in. Failure to comply may result in termination of the accommodation reserved.

 

e. Child Policy: Unfortunately we cannot accommodation any children at the accommodation. We apologies for any inconvenience caused.

 

f. Guarantee Policy: All reservations are required to be guaranteed by a valid credit card with sufficient funds at the time of booking, and for online bookings, the credit card will be debited for the full amount at the time of booking.

 

g. Rates Quoted –All accommodation rates and services advertised, whether directly, via marketing or online are quoted in USD on a per night basis for double occupancy (as specified) and are inclusive of taxes.

 

h. Force Majeure: ImagoDei DC will not be in any breach of this agreement or in any way liable, if it is prevented from meeting its obligations due to an event of force majeure, such as an Act of God, War, Earthquake, Riot, Storm, Flood, Explosion, Strike, or any other cause not reasonably within the control of the accommodation.

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i. ImagoDei DC is a non-smoking environment indoors, outdoor smoking is permitted.

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2. Payment

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a. Online Payment: All online bookings made on the website are charged at the time of booking using a valid credit card (Visa, Mastercard, American Express) and the card number, expiration date and card security code must be entered to complete this transaction.

 

b. Please note any credit card surcharge fees will not be refunded.

 

c. ImagoDei DC does not accept cash as a form of payment.

 

d. International Payments: Prices are advertised in US dollars so the amounts charged to credit card payments may fluctuate due to exchange rate fluctuations as bookings are converted into US dollars at the exchange rate on the day it is processed. If any cancellations are refunded then these are also processed in US dollars at the exchange rate on the day that the refund is processed so there may be a variance to the initial amount charged. The accommodation is not liable for any exchange rate variances.

 

e. Refunds: Any refunds will only be made to the same credit card debited for the original transaction.

 

f. Payment Terms for In-house Accounts: All charges must be settled on departure unless prior arrangements have been made. Credit is available to approved companies, however a credit application must be completed

 

g. Data Security: ImagoDei DC takes the appropriate measures, in accordance with all regulatory requirements, to protect customer Person Information (PI) against accidental or unlawful destruction, alteration or unauthorised disclosure or access. We have implemented technical measures such as firewalls, login password systems and physical protection to this end. Credit card details are entered into the DPS Payment Express system which is (Payment Card Industry Data Security Standard) PCI DSS compliant and uses a Secure Socket Layer (SSL) technology to encrypt such PI.

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3. Reservation and Cancellation​

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a. Reservations are secured upon receipt of a 50% deposit based on total reservation, with full credit card details provided. The remainder outstanding, settlement is required 30 days prior to arrival.

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b. 50% of the accommodation costs are non-refundable under any circumstances should the booking not proceed.

 

c. If cancellation is more than 30 days before check in date 50% of the accommodation cost will be refunded.

 

d. If the booking is cancelled within the 30 day period no refund will be given.

 

e. Free open dated modifications up to 14 days before the arrival date for deposited bookings.

 

f. Please ensure that you take out travel insurance to protect yourself from sickness or other incidences which may prevent your travel from going ahead.

 

g. No refund is given for early departure.

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4. Personal Information (PI)

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a. Information Required & Collection: We will only collect PI that is necessary for the purposes of data processing and may be collected in certain circumstances, without limitation, as follows;

i. Hospitality activities such as booking a room, check in and check out, room charges during the guests stay, and any claims or requests.

ii. Participation in marketing programs, with customers consent.

iii. Provision of information by third party service providers such as tour operators, travel agencies, GDS reservations, online booking engines etc

iv. Internet activities such as filling in any online collection forms such as questionnaires etc

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b. Confidentiality & Security: We will implement reasonable technical and organisational measures to protect the customers PI against accidental or unlawful alteration or loss, or from unauthorised use, disclosure or access.

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c. Storage: PI will be kept for the period for the purposes of the data processing and in accordance with regulatory and statutory requirements.